By Dhanya Skariachan and Alistair Barr
NEW YORK/SAN FRANCISCO (Reuters) – Tom Nenon, a philosophy professor at the University of Memphis, is vexed with his online shopping experience at Best Buy, a sentiment shared by other U.S. Internet shoppers this holiday season.
Just days before Christmas, he received an email from the top U.S. consumer electronics chain informing him that his online order for a 42″ Samsung TV will not be fulfilled.
“You can count on me not being a Best Buy customer anymore,” Nenon told Reuters on Friday, adding that he was disappointed that the chain tried to make him buy an older model at the same price as a replacement, rather than trying to make amends for its shortcoming.
Best Buy is not the only retailer causing problems online this Christmas. Other brick-and-mortar chains including Target Corp, Wal-Mart Stores and Barneys are struggling to keep up with online demand, an indication of poor execution by retailers during the biggest selling season of the year.
“Since Best Buy’s website has always been a stepchild to the stores, it’s gotten short shrift, and when they boosted Web demand by essentially matching others’ Web prices, they got a bit overwhelmed,” said Craig Johnson, president of retail
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