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The way tech companies deal with online harassment and abuse is broken. YouTube allows anti-Semitism to stay live. Twitter waffles as targeted harassment runs rampant. Facebook takes down an iconic photo that shouldn’t be banned. Now one German politician is tired of letting platforms make excuses.
Heiko Mass, Germany’s minister of justice and consumer protection, said this week that he will propose a law that would fine social media companies up to €50 million ($53 million) for not responding quickly enough to reports of illegal content or hate speech. The law would require social media platforms to come up with ways to make it easy for users to report hateful content. Companies would have 24 hours to respond to “obviously criminal content” or a week for more ambiguous cases.
It’s an intriguing idea, and on one level very satisfying. These platforms have failed to uphold effective standards, and now the authorities will force them to act. But in practice, untangling the rights and responsibilities of platforms, governments, and users isn’t so simple. Tech companies should work to tamp down hate speech. But no one has a good answer to the questions of how they should do it and how far they should go. Government force acts as a blunt instrument that could hamper the more complex work of democracies coming to terms with who shares what responsibilities when it comes to these platforms that have come to define so much of 21st-century social existence.
It’s time to imagine a new system, says Tarleton Gillespie, a social media researcher at Microsoft Research: “Platforms should be, theoretically, as open as possible to user contributions, but they also have a greater responsibility for the whole that is the sum of all those contributions.”
A Shared Responsibility
In the US, citizens have the freedom to say what they want without fear of government censorship. That same right gives internet companies the freedom not to act as a hate-speech venue if they choose. Still, companies have regularly refused to go that far. “Google, Facebook, and Twitter are US companies,” says Stefan Heumann, co-director of Stiftung Neue Verantwortung, a Berlin-based think tank focused on technology and public policy. “The rules they set regarding speech reflect US constitutional and cultural values—freedom of speech is treated as nearly an absolute right.”
Not so in Europe, Heumann says, especially in Germany, where the memory of Nazism led to bans of hate speech and access to extremist propaganda. “There is freedom of speech,” says Volker Berghahn, a historian of German and modern European history at Columbia University, “but within limits of laws and court decisions that were promulgated against the background of bitter historical experiences.” Unsurprisingly, that legacy has found its way online. In May, the European Commission set forth an anti-hate speech code of conduct, and it enlisted US tech giants from Facebook and YouTube to Twitter and Microsoft to take part in the fight.
But placing too much responsibility on the shoulders of private sector companies carries its own danger. When
Read More At: https://www.wired.com/2017/03/tech-giants-cant-bear-weight-battling-online-hate/