Wells Fargo boss should be be fired, says senator
Washington senators have criticised Wells Fargo, saying the US bank had not done enough to reform the corporate culture that led to the creation of millions of fake accounts.
Senator Elizabeth Warren called for the chief executive, Tim Sloan, to be fired and board members replaced.
Others asked if regulators should revoke the bank’s charter.
Mr Sloan, who was appointed following the scandal over sales practices, said the firm had taken steps.
“We’ve made fundamental changes to the way we do business,” he said at a congressional hearing in Washington on Tuesday.
The practice of illegally opening accounts was designed to boost sales targets.
Last year regulators fined the the bank more than $180m over the issue.
Wells Fargo said in August that as many as 3.5 million accounts may have been created for customers without their permission over about eight years, even more than it had previously acknowledged.
It also said it had uncovered problems with the bank’s online payment system and admitted to wrongly charging customers for car insurance.
On Tuesday, Mr Sloan, a long time executive at the bank, maintained the most serious problems were limited to the firm’s retail banking unit.
Senators criticised the company for continuing to force customers to pursue claims outside of court, among other practices.
“Wells Fargo is not going to change with you in charge,” Ms Warren said.
Ms Warren had called for the resignation of the firm’s previous chief executive as well.