Chatbot usage is on the rise worldwide, and not without good reason — according to Juniper Research, conversational assistants will drive cost savings of over annually by 2022 (up from $20 million in 2017). In fact, it’s anticipated that chatbots will power of all customer service interactions by the year 2020, and already, 42% of consumers, 53% of millennials, and 72% of business executives use them .

That’s why Pramati Technologies, a Mountain View, California-based tech incubator cofounded in 1998 by Jay and Vijay Pullur, launched in beta earlier this year, a conversational user experience platform that enables customers to design bespoke web and in-app chatbots. As cofounder and vice president Vivek Lakshman explained, the idea is to free up companies from time-consuming third-party

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