Natural language processing (NLP) technologies leads the AI revolution. It is by far the most visible and popular form of AI. That’s partly because it has to do with one of the most basic fundamental forms of intelligence — language. With NLP, machines have made huge leaps in recent years in recognizing and understanding language — and thus are now learning to communicate just like humans, whether it’s a bot chatting with you via text, or through an Amazon Echo.
Up to a quarter of all companies will have integrated a virtual customer assistant or a chatbot — using some form of NLP — into their customer service by 2020, according to research firm Gartner. Consumer-facing bots get much of the attention, but voice and