When Mark Zuckerberg proclaimed from the stage that “The future is private…” he could have appended “…messaging apps, some of which we own.” As the social juggernaut shifts its weight towards privacy () and to the notion of the digital living room instead of the digital town square, the practical focus is on the company’s robust portfolio of messaging and app-based social services. What was not mentioned throughout F8 was how the changes may affect chatbots.
Chatbots can provide what amounts to an extension of Facebook Messenger’s capabilities by adding a layer of artificial intelligence to the interactions between a user and a business. A simplistic example is or reserving a table at a restaurant. These sorts of interactions can be automated, and doing so