This morning, Spotify announced the rollout of a redesigned app for its Premium users. Now, the service is down. The streaming music provider is experiencing an outage today, according to reports from social media and various outage tracking websites, including DownDetector. Spotify had failed to acknowledge the outage on its Spotify Status Twitter account. But the company has now confirmed the outage directly with TechCrunch.

Spotify’s Twitter customer support team is also responding to customers to let them know the company is aware of the problem and working on a fix.

Many of the impacted users appear to be complaining about their Spotify mobile app not working — something that led people to believe the outage is related to the app redesign that went live

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