The field of has seen a major boom thanks to the use of AI tools that make it easier to streamline the development of software robots. At this week, experts weighed in on what will be required to take RPA from a simple point solution to a robust digital factory. The goal is not so much to replace humans, but to find better ways to complement human workflows.

Telecom giant discovered that scaling and managing a bot workforce required a thoughtful approach. Brian Bond, consumer vice president at CenturyLink, said things started changing when they got up to around 100 bots. “After that, a lot of the initial bot developers were doing maintenance on existing bots. Something could change in Salesforce or another tool, and

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