(Reuters) – Facebook has been paying outside contractors to transcribe audio clips from users of its services, Bloomberg reported on Tuesday, citing people familiar with the matter.
The company confirmed that it had been transcribing users’ audio and said it was no longer doing so, Bloomberg .
Facebook did not immediately respond to a Reuters request for comment.
Bloomberg, citing the company, reported that the users who were affected chose the option in the Messenger app to have their voice chats transcribed. The contractors were checking whether Facebook’s artificial intelligence correctly interpreted the messages.
Shares of Facebook pared gains after the report and were up 1.66% at $188.44.
The social media company has been facing broad criticism from lawmakers and regulators .