Microsoft allows human review of translated Skype calls and exchanges with AI assistant Cortana by third-party contractors. The company limits the access to voice data to “approved vendors” who are asked to maintain confidentiality, comply with applicable laws, and accept non-disclosure requirements. Vendors and their employees can only access these voice samples, which don’t include user or device IDs, through a secure Microsoft-controlled portal. A Microsoft spokesperson issued a statement that gave details on the process without explicitly confirming or denying the human review component.
“Microsoft collects voice data to provide and improve voice-enabled services like search, voice commands, dictation, or translation services,” the spokesperson told VentureBeat. “We strive to be transparent about our collection and use of voice data to ensure customers can make