Presented by Bold360 by LogMeIn
It’s time for a look at the biggest challenges and opportunities for customer service now, in 2020 and beyond. Join this VB Live event for a review of the CX landscape, and learn what to brace yourself for in the future, why Gartner is bullish on chatbots, and more.
Customer service is the cornerstone of company success. It’s a key competitive differentiator: now compete on the level of service they deliver to customers. It is directly tied to long-term customer value: After one poor service experience, will no longer do business with that company. That’s no joke: In the U.S., customers jumping to competitors because of a bad experience is .
It’s a trend that has resonated more and