Most of what I write for VentureBeat is objectively factual news or fact-based analysis, but there are times when I share my subjective opinions, backed by details with some gray areas. This is one of those times.
I don’t believe Apple cares about user reviews, at least on an executive level. Another way of putting this is that the company’s executives don’t really care what individual users are saying about what it sells, unless those opinions . But I’ll concede up front (and explain below) that the evidence on this point is mixed.
Regardless of its motivations, Apple’s apparent lack of interest in user reviews became a conspicuous problem twice in the past week alone. At some point in the last several days, it abruptly