Despite people of a certain generation’s preference for texting, phone calls haven’t gone the way of the dodo. A recent survey of over 30 million calls conducted by found a 40% increase in calls across industries, and 75% of consumers say a phone call is the quickest way to get a response from businesses. Plus, phone calls have a 30% to 50% conversion rate, compared to only 1% to 2% for clicks on the web.
Taken together, it’s no wonder Waltham, Massachusetts-based speech analytics company — the brainchild of Jeff Gallino, Cliff LaCoursiere, and Kim Brown — hasn’t had much trouble attracting customers and investors. In the roughly two decades since its rounding, the firm has inked deals with Sirius XM, Wayfair, Santander, and 400