As a trained midwife, Karen McCrimmon assumed the private clinic she went to for lip fillers would have the same safeguards as the NHS.
She assumed the professional-looking Cool Contours clinic in Glasgow would be regulated and fully insured.
More than anything she assumed the staff would be medically trained and know what to do if things went wrong. Her assumptions proved unfounded.
Like thousands of Scots each year, Karen wanted what they offered: a younger-looking face.
She was told her lip filler would be pain free but instead it felt as if a “golf ball had been shot into my lip”.
When her top lip started to swell, Karen said the beautician looked “horrified” and said she had never experienced anything like it before.