According to CustomerTheromometer, 54% of customers have higher expectations for customer service today compared with one year ago. In order to meet those expectations, three entrepreneurs — Antony Brydon, Jean Tessier, Jeff Patterson — argue that a degree of automation is required. They’re the cofounders of , a San Francisco, California-based company helping enterprise companies launch and train virtual agents that double their automation rate. This morning, to lay the runway for future growth, the company a $20 million strategic investment led by Samsung NEXT, Industry Ventures, and AvidBank, with participation from existing investors M12, Costanoa Ventures, True Ventures, and Northgate.
Newly appointed CEO Mike de la Cruz, previously Siebel Systems senior vice president of customer relationship management and chief business officer, said the fresh