ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to modernize its digital service platform. The companies did not share terms of the deal.
With Passage AI, ServiceNow gets a bushel of AI talent, which in itself has value, but it also gets AI technology, which should fit in nicely with ServiceNow’s mission. For starters, the company’s chatbot solutions gives ServiceNow an automated way to respond to customer/user inquiries.
Even more interesting for ServiceNow, Passage includes an IT automation component that uses ” a conversational interface to submit tickets, handle queries, and take direct action through APIs,” according to the company website. It also gets