Virtual avatars might well be the future of customer support. According to Juniper Research, conversational assistants will drive cost savings of over annually by 2022 (up from $20 million in 2017). In fact, chatbots are anticipated to power of all customer service interactions by year-end 2020 — already, 42% of consumers use them .
It was with this in mind that Greg Cross and Mark Sagar, a former special projects supervisor at director Peter Jackson’s Weta Digital, founded in 2016. The goal was to develop a suite enabling clients to build interactive customer experiences. The Auckland, New Zealand-based startup found success relatively quickly, nabbing customers like Google, Sony, IBM’s Watson division, Bank ABC, the Royal Bank of Scotland, PricewaterhouseCoopers, ANZ, Autodesk, and Procter & Gamble.