Calling 911 from smart phone

× Bill would reclassify 911 dispatcher jobs as first responders

Calling 911 from smart phone

WASHINGTON — 911 dispatchers experience some of the same trauma as first responders, but many of them don’t have the same access to trauma resources or training.

Margie Gemende and Kristine Harnes know what it’s like to talk to strangers through life and death situations – both were 911 dispatchers and they say the work takes an emotional toll.

“We’re with those people during that whole traumatic incident,” Harnes explains. “Somebody wanting to commit suicide, you’re on the phone with them trying to talk them out of it. Once the call ends, you have

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