There are plenty of things that can turn my ordinary day into a really bad day. Waking up to a text from a hygienist telling me she is sick and won’t make it in today . . . bad day. Spilling my morning coffee on my white shirt right after I leave the house . . . bad day. Having a kid on nitrous yack all over my new Nike Epic Reacts . . . bad day. But for some reason, getting a bad review on Google or Yelp . . . terrible day!

There is something about getting a bad online review that cuts right down to the deepest portion of our souls. It shatters our confidence and unleashes our tempers. It makes us

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