A great leader is prepared to take their team through uncertain times, and one Woman of Influence explained how lenders can do just that.

COVID-19 created unprecedented changes across mortgage lending, but with the right technology and team, lenders are in a better position today to react to changing market conditions, said Kristi Pickering, Academy Mortgage Corp. senior vice president of process automation and a 2019 HousingWire Woman of Influence.

“Twelve years ago, I don’t think we would’ve dreamed that we’d have these extraordinary capabilities at our fingertips,” she said.

HousingWire sat down with Pickering to discuss the impact of COVID-19 on lenders today, and how leaders can guide their teams through this time. This interview has been lightly edited for length and clarity.

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