Like the majority of travel companies worldwide, has been updating its policies throughout the escalating . But customers have taken to social media to vent about the vacation rental company’s customer service with many travelers expressing confusion over how to obtain refunds if their plans were thwarted due to the coronavirus. 

Scroll through Twitter and you’ll see case after case of users complaining about their experiences. The hashtag  is flooded with consumers demanding refunds.

“Anyone else struggling to get reimbursed from @AirbnbHelp despite their website and screenshots clearly indicating/demonstrating you’re entitled to a full refund??”  wrote. Another tweet from  states: “@Airbnb needs proof that I cancelled my (accommodation) in Paris in April as a result of #COVID19… who wants to explain this to them?”

“Our community support team has been working

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