LONDON, April 2, 2020 /PRNewswire/ — According to the Global FinTech Adoption Index 2019* by EY, one in eight people said that the core reason for using FinTech challengers was that those brands focused on customer centric factors such as better experience, better product features and quality of service.
Bruc Bond Logo
Following the report, Bruc Bond, a leading business banking firm, has said that the banking industry must embrace customer-centric banking practices to stay relevant in 2020.
Today, consumers expect more from banks, demanding convenience, personalised experience and quality products and services. To stay relevant and successfully compete in a thriving market, banking service providers must deliver on these expectations.
The Monetary Authority of Singapore (MAS) has received 21 applications for digital bank licenses. Tarini Ponniah, Chief Compliance