Leeds Building Society has increased the number of software robots in its mortgage processing operation to cope with high demand for mortgage holidays amid the Covid-19 pandemic.
The UK lender has rapidly increased the number of software robots – from Blue Prism – used in its mortgage customer support operation.
With businesses closing and people losing work, lenders have offered customers the opportunity to take mortgage deferrals to help them cope as their income levels drop significantly.
More than a million people in the UK have applied to have mortgage payments and interest deferred for up to three months, and Leeds Building Society has seen a sudden increase in requests.
The organisation already uses robotic process automation (RPA) technology from Blue Prism to process these requests
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