Cost-effective contact center automation solution helps businesses improve customer experience

REDWOOD CITY, Calif., May 7, 2020 /PRNewswire/ — In response to the COVID-19 crisis, Clickatell, a global leader in mobile communications and chat commerce platforms, today announced a swift to implement and cost-effective response solution for businesses’ contact centers to deliver an enhanced customer experience. Clickatell’s announcement of its new Automated FAQ Response solution comes as call center operations struggle with maintaining consistent customer experience amidst support agents working remotely, consumer anxiety, lockdowns and social distancing measures.

Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions.

“Businesses are experiencing ever higher customer queries, while also having to decentralize their contact center operations with