Over the years I’ve worked as a technology journalist, I’ve been lucky enough to watch multiple product categories evolve from their earliest days to maturity and sometimes sunsetting — a cyclical process that is rarely identical between different types of products, but often has similarities from category to category. One common thread I’ve noticed is that at some point, multiple products within a category tend to become that those differences matter less than a , so the “winner” isn’t the strongest or most diverse alternative, but rather the one with the best user experience.

For better or worse, the coronavirus pandemic abruptly pushed much of the labor force into the cold water tank of working from home, and many companies are signaling that this change

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