Updated at 1:15 p.m. on May 4, 2020 to include comments from City of Dallas

Refresh and try again.

That’s what City of Dallas residents trying to get pre-screened for the city’s rent or mortgage assistance programs had to do over and over again before being able to begin the application process.

Within an hour of Monday’s 9 a.m. launch, the pre-screening tool wasn’t loading or was booting users when they were most of the way through the application process.

The program intended to help residents financially impacted by the pandemic is being administered on a first come, first served basis. Dallas City Council approved about $13.7 million almost two weeks ago to help families making under 80% of the median income. A family of

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