Companies around the globe are deciding if they need new business models in the post-COVID-19 era. Some say it goes beyond automation and artificial intelligence.

Some of the jobs lost during the pandemic will come back and others will not. In 2017, the McKinsey Global Institute estimated 14% of the worldwide workforce would have to switch occupations or acquire new skills by 2030 because of automation or AI.

COVID-19 made this a much more urgent question, and in a recent survey, less than half of companies said they didn’t know how to address the problem. McKinsey Chairman James Manyika said in a May 29 Council on Foreign Relations virtual meeting we’re going to have to think about how to create work.

“The skill profile of these

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