Last Chance: , VB’s AI event of the year, hosted online July 15-17.

When enterprise data software company looked into using conversational AI to improve its customer support question-and-answer experience, it didn’t want to go slow, said senior director of engineering Adam Warrington in a conversation at . When your company is new to conversational AI, conventional wisdom says you might gradually ease into it with a simple use case and an off-the-shelf chatbot that learns over time.

But Cloudera is a data company, which gives it a head start. “We were kind of interested in how we could possibly use our own data sets and technologies that we had internally to do something a little bit more than just dipping our toes into

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