Duke Energy said it will keep service disconnections for nonpayment suspended until October.
GREENSBORO, N.C. — Duke Energy will once again collect payments for services.
The company said it will keep service disconnections for nonpayment suspended until October. That’s one month past its required moratorium. Customers who are experiencing financial hardship due to the COVID-19 pandemic will have until October to pay overdue balances or make payment arrangements.
In September, customers who need more time to pay any outstanding balance will be able to set up flexible payment plans with no down payment required. Duke Energy will also waive late fees until further notice.
Customers can also get help for payments through the North Carolina Department of Health