Despite the disruption caused by the coronavirus pandemic, borrowers have become well-adapted to e-signings and remote closing and were highly satisfied with their overall mortgage closing experience.
In a recent ClosingCorp survey, 95% of borrowers who had purchased or refinanced a home during the onset of COVID-19 said their closings were efficient, and 90% said that they were satisfied with their experience, even though most of the transactions involved e-signing and remote closings.
“Not only does the new survey align with what we’ve seen historically through STRATMOR and CFI Group’s ongoing MortgageSAT borrower satisfaction survey program, it suggests that the more electronic—or ‘e’—each step in the process becomes, the higher the satisfaction,” said Jim Cameron, senior partner at STRATMOR.
Approximately 15% of the of 690
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