Leeds Building Society is working with leading financial services technology provider, Paylink Solutions, to help mortgage customers who may be facing financial difficulties.

The building society has adopted Paylink Solutions’ flagship product Embark to obtain a clear and accurate picture of a borrower’s financial situation quickly and digitally.

“In response to the challenges brought by the pandemic, we’ve been working hard to support our members and help them to manage their finances,” said Jaedon Green, Chief Customer Officer at Leeds Building Society.

“For borrowers at risk of financial difficulties, this means agreeing with them on the best solution to meet their personal circumstances – so swift and accurate information is vital.”

Customers are able fully self-serve via a secure online portal and upload personal information

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