PERSON OF THE WEEK: Without question, technology has been a huge game changer for the mortgage industry. As the pandemic has demonstrated, borrowers today are more willing than ever to conduct their entire mortgage transaction online. Although most lenders and servicers had already implemented digital self-serve systems prior to the pandemic, the technology was seriously put to the test once fully remote mortgage transactions became a necessity.
This shift to fully remote, all-digital mortgage transactions means consumers are now rating the experience with their lender or servicer almost entirely on the experience delivered by the technology platforms in use. That means lenders and servicers that fall behind in terms of technology investment could be at a distinct disadvantage. To learn more,
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