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Everyone has their breaking point. And when it comes it can be a small thing, an incident that usually wouldn’t matter.

Shannon Wait’s moment was when her Google-issued water bottle broke. The data centre she worked in was hot, so she asked for another one. However, she says the Google subcontractor refused to give her one.

That moment sparked a chain reaction that led to an announcement last week. Google signed a statement saying the company’s workers had the right to discuss pay and conditions with each other.

It might seem bizarre that even needed to be said.

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