The COVID-19 pandemic shifted medical operations to a primarily telehealth environment, requiring health care institutions to develop their virtual resources and reorganize operations.

During a panel discussion at the Hematology/Oncology Pharmacy Association 2021 virtual conference, Jennifer Thackray, BCPPS, BCPS, PharmD of Memorial Sloan Kettering Cancer Center and Zanette Kanani Bradley, PharmD of Children’s Hospital Colorado discussed how their organizations responded to the COVID-19 pandemic by shifting many of their day-to-day operations to a virtual setting.

The speakers highlighted 3 key areas most affected by the pandemic: coordination with service teams, communication with providers, and patient interactions.

Near the beginning of the pandemic, it was difficult to keep track of which providers were seeing which patients each day. Service team schedules varied and contact information was frequently rendered

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