IT and digital experts can produce award-winning platforms or applications, but if those products fail to address the customer or employee problems they aimed to solve, the mismatch can hamper adoption. 

At Duke Energy, an emerging technology project brought video game designers, software engineers and industry experts together to infuse VR into technician safety training. In the process of improving the training experience, the company also found a new revenue stream, according to Bonnie Titone, SVP and CIO at Duke Energy.

“We just recently took that out to the market,” said Titone, speaking Thursday at the Forbes CIO Summit. “And now that’s going to be a revenue stream for Duke Energy, through a service to other energy companies and contractors. That’s one avenue in which

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