Michael Biltz Contributor

Michael Biltz is managing director of Accenture Technology Vision, where he leads the enterprise’s annual visioning process to focus on how technology will impact the way we work and live.

The world has just witnessed one of the fastest work transformations in history. COVID-19 saw businesses send people home en masse, leaning on technology to maintain business as usual. Working from home, once the exception rather than the rule, became responsible for two-thirds of economic activity as an estimated 1.1 billion people around the world were forced to perform their daily jobs remotely, up from 350 million in 2019.

As we explain in the 2021 Accenture Technology Vision report, this transformation is just

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