Hear from CIOs, CTOs, and other C-level and senior execs on data and AI strategies at the Future of Work Summit this January 12, 2022.

This article was contributed by Buddy Brewer, GVP &GM, Partnerships, New Relic

In channels and calls across Silicon Valley, no business buzzword has more cache at the moment than “customer-centricity.” Tech companies are obsessed with , reasoning that personalized, reliable services will deliver exceptional business returns over time. Rather than developing products and working to build excitement for those products among customers, this new approach relies on the to drive development.

But while these large tech companies pay lip service to the idea of the exceptional customer experience, they have so far refused to address

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