Entergy announces measures to help customers experiencing high energy costs – Entergy Newsroom

by | Jul 26, 2022 | Energy

News Center > Entergy announces measures to help customers experiencing high energy costs
For Immediate Release


We’re doing more to help our customers and communities through these challenging times
NEW ORLEANS – June’s higher than usual temperatures, which drove record energy usage, and dramatically higher natural gas prices produced some of the highest electric bills ever seen throughout the region and nation, including the customers we serve. If you combine this with rising costs on a national scale for seemingly everything, our friends and neighbors are experiencing a major financial strain right now.
To ease the pain of higher energy bills, and in consultation with our regulators, Entergy is implementing a series of measures to help our residential customers and communities through the high usage summer months, including:

Committing $10 million in shareholder donations applied to all Entergy utilities for bill payment assistance programs for residential customers, including The Power to Care fund.
Waiving late payment fees for eligible residential customers.
Waiving credit card payment fees for all residential customers.
Organizing employee volunteers to conduct energy efficiency and weatherization events in select neighborhoods.

“We understand the economic challenges our customers and communities are currently facing,” said David Ellis, chief customer officer for Entergy. “We also recognize we’re responsible for something greater than just powering homes and businesses every day. After all, we’ve been members of our community for more than 100 years. We are doing more to help our customers through these challenging economic times.”
Additional customer assistance solutions are being explored, along with enhanced investments in energy efficiency, resilience, reliability, and continuous improvement initiatives to provide ongoing …

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