TaxWatch: Yellen: IRS will staff up customer service phone lines for tax season, now that it has $80B from Inflation Reduction Act

by | Sep 15, 2022 | Stock Market

Treasury Secretary Janet Yellen announced one of the Internal Revenue Service’s immediate spending priorities Thursday now that the tax agency has secured $80 billion in funding: more people to pick up the phone when stumped taxpayers call next tax season. The $80 billion earmarked for the IRS through the newly-enacted climate, tax and healthcare spending bill (dubbed the Inflation Reduction Act) is supposed to pay for a lot of improvements at the agency, including more auditors aimed at corporations and rich taxpayers, as well as technology upgrades for an agency bogged down by too much paper.

Additionally, the IRS is planning to hire 5,000 additional customer service representatives, Yellen told IRS employees as she continues trying to sell the benefits of the Inflation Reduction Act to the public. Extra phone operator staffing should cut in half the average 30-minute wait times taxpayers experienced this past tax season to 15 minutes, Yellen projected. In many recent tax seasons, IRS call reps were able to speak with fewer than two in 10 callers, as measured by an internal metric called “level of service.” Next year, the IRS wants to push that level of service up to 85%, Yellen said. By early March, taxpayers tried to call the IRS almost 36 million times; 7.4 million of those calls were answered by automated responses, while IRS employees answered 2.7 million of those calls, according to a report from the Treasury Inspector Gene …

Article Attribution | Read More at Article Source

Share This