Report: 60% of IT leaders don’t know which SaaS apps their orgs are using

by | Oct 31, 2022 | Technology

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According to a new report from Torii, 60% of IT leaders don’t know what cloud apps are being used by everyone in their organization. The findings reveal a concerning picture: although software-as-a-service (SaaS) has forever changed the manner of how we work – remotely and distributed – the way employees work together hasn’t caught up. It’s more fragmented than ever. But few people realize it, including IT leaders.

There is clear dissonance between how well IT thinks they understand their cloud app ecosystems and work with other teams, and the reality. While 90% of IT leaders praised their cross-team collaboration, in actuality only 20% collaborate with any regularity. That’s not nearly enough to get the best value from their SaaS investments.

As the State of SaaS at Work: Collaboration in a Distributed Workplace report suggests, this lack of collaboration may be due to distributed app ownership and the resulting siloed information. IT teams themselves don’t have the critical data that other groups need to reduce costs or work faster and smarter.

Image source: Torii.Security risks that come with SaaS apps

When collaboration isn’t a given and there’s no reliable single source of truth, everyone is affected. For instance, only 7% of IT continuously work with security and/or compliance teams to help them discover and de-risk shadow IT. This means security and compliance are continuously in reactive mode dealing with risks from apps they didn’t know they had and chasing data for audits.

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