: Datadog’s software is down — and so is its stock

by | Mar 8, 2023 | Stock Market

Datadog Inc.’s software suffered an outage just past midnight on Wednesday, and the company was still attempting to correct the issues 12 hours later as its shares declined. Datadog
first notified customers that engineers were investigating issues with its web application at 1:31 a.m. Eastern time, and the company has continued to provide updates on its status blog. Four successive updates between 9:49 a.m. and 12:29 p.m. Eastern time used the same language: “We continue progress towards recovering all services. Data ingestion and monitor notifications remain delayed across all data types.”

In a note sent just past noon Eastern time, Wells Fargo analysts suggested that the company had not made headway in resolving the issues, writing that “it appears that more modules progressed to a ‘major outage.’” Datadog representatives did not immediately respond to an email seeking comment and more information. “Error Tracking and Security Monitoring went from Partial Outage to Major Outage, while Events and Web Application went from Degraded Performance to Partial Outage,” the analysts wrote. “It does not appear Datadog is making progress bringing the service back up yet.” Datadog charges for its data-crunching software based on usage. This consumption-based business model has been spreading throughout the software sector as companies like Snowflake Inc.
succeed with it, but it could prove to be a hindrance in the event of an outage. In-depth: Should more services charge like a power bill than a Netflix subscription? That’s where software is headed. “Depending on how long the outage lasts, we remain concerned wi …

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