The New York Post: Following uproar, Delta CEO says airline went ‘too far’ with SkyMiles crackdown

by | Sep 28, 2023 | Stock Market

Delta Air Lines’ CEO admitted on Monday the airline “probably went too far” in clamping down on its SkyMiles reward program and access to its 50-plus Sky Clubs — and signaled the company plans to relax some restrictions. “There will be modifications that we will make, and you will hear about it sometime over the next few weeks,” Delta Chief Executive Ed Bastian said at an event at Atlanta’s Rotary Club this week, according to AP News.

“I think we moved too fast, and we are looking at it now,” Bastian added, promising to announce updates “sometime over the next few weeks,” per AP. He didn’t give any additional details on what these “modifications” would entail. Bastian’s comments came two weeks after Delta
announced that as of Feb. 1, 2025, American Express’ Platinum, Business Platinum, Delta SkyMiles Reserve and Delta SkyMiles Reserve Business cardholders will no longer get unlimited access to the airline’s airport lounges — instead being restricted to 10 visits per year, though infinite access can be unlocked by spending $75,000 annually. The overhaul had many social media users lashing out against the airline. “Personally I’ll have dropped my Delta Reserve Amex by this time next fall because w/o unlimited Sky Club access for $700 / year, it’s time for a change,” one angered user shared on X. Other users said the new terms make “the Chase Sapphire card far superior,” while another chimed in: “This is a huge mistake and is customer unfriendly. How do you expect to maintain loyalty?” The switch-up in how cardholders earn status was particularly upsetting to frequent fliers, who bashed the move as a “terrible business decision.” “I spend at least $60k a year on the card and now I will not have access to lounges. I was mad you wanted me to pay $50. Now no access? You should be falling over backwards for my loyalty in flights and spe …

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