“ People will not be replaced in their job by AI, but by a human who knows how to take advantage of it. ”
In an era dominated by technological advancement, the specter of artificial intelligence (AI) replacing human jobs looms large. A recent prediction by economists at Goldman Sachs that 300 million jobs could be automated has only fueled these anxieties often referred to as “AI-nxiety”. Yet it’s crucial to recognize that AI should be viewed as a tool to empower humans, rather than a wholesale replacement for human labor. In most cases, AI is likely to be an enhancer, amplifying our capabilities and potentially reshaping the workplace for the better rather than fully replacing us.
While some jobs may be lost in the short term, history tells us that technological advances that led to increased productivity, as Generative AI is expected to do, eventually led to an increase in jobs, and more importantly, to better jobs. While AI might streamline and, in some cases, even fully replace mundane tasks, there are many reasons why the essence of problem-solving, decision-making, and engaging human interactions — the very aspects that make jobs fulfilling — will remain firmly within human hands. OpenAI unveiled ChatGPT, a transformative leap beyond previous language models used in tools such as Alexa, Siri, and Google Assistant. This leap was made possible by richer training data and enhanced computing power, enabling ChatGPT to better comprehend the context in which each word appears, predict sentence flow and generate coherent responses. But Generative AI tools are currently still limited. For example, earlier this year I asked ChatGPT to answer a business problem I typically give to my MBA students at Columbia Business School. I shared basic facts about a struggling company, where sales had fallen to $8 million in 2020 from $10 million in 2019, while call center complaints had increased to 150,000 from 100,000. My MBA students are asked to identify the problem and its possible causes and explain what to do next. ChatGPT’s answer …
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