As venture capitalist and Netscape founder Marc Andreessen famously said, “Software is eating the world.” Now, software is coming for call center agents.
Thoughtly, a New York-based startup, announced today on LinkedIn their seed funding initiative with participation from various companies. This investment underscores the transformative potential of Thoughtly’s CCaaS platform, poised to reshape the way businesses interact with their customers forever.
Thoughtly touts itself as the “first-ever CCaaS platform built from the ground up for the era of generative AI,” redefining CCaaS software by routing callers to AI agents instead of human agents. According to CEO Torrey Leonard’s LinkedIn post, these agents are often indistinguishable from human agents: “By leveraging LLMs, Thoughtly creates human-like AI agents capable of handling every inbound and outbound phone call for high-volume contact centers. Everything you can train a human agent to say and do, you can train your Thoughtly to do the same.”
Thoughtly was born of the generative AI era, harnessing the latest technology at its core. At the heart of Thoughtly’s disruptive offering lies its simplicity. With an intuitive drag-and-drop editor, users can effortlessly deploy and manage AI agents in a short amount of time. This swift speed is coupled with advanced natural language processing capabilities, ensuring fast, accurate and personalized responses to c …
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Thoughtly, a New York-based startup, announced today on LinkedIn their seed funding initiative with participation from various companies. This investment underscores the transformative potential of Thoughtly’s CCaaS platform, poised to reshape the way businesses interact with their customers forever.
Thoughtly touts itself as the “first-ever CCaaS platform built from the ground up for the era of generative AI,” redefining CCaaS software by routing callers to AI agents instead of human agents. According to CEO Torrey Leonard’s LinkedIn post, these agents are often indistinguishable from human agents: “By leveraging LLMs, Thoughtly creates human-like AI agents capable of handling every inbound and outbound phone call for high-volume contact centers. Everything you can train a human agent to say and do, you can train your Thoughtly to do the same.”
Thoughtly was born of the generative AI era, harnessing the latest technology at its core. At the heart of Thoughtly’s disruptive offering lies its simplicity. With an intuitive drag-and-drop editor, users can effortlessly deploy and manage AI agents in a short amount of time. This swift speed is coupled with advanced natural language processing capabilities, ensuring fast, accurate and personalized responses to c …nnDiscussion:nn” ai_name=”RocketNews AI: ” start_sentence=”Can I tell you more about this article?” text_input_placeholder=”Type ‘Yes'”]