Making generative AI human-centric

by | Jul 10, 2024 | Technology

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Building tools with generative AI has never been easier, but developers must also remember to experiment and focus on human end-users, speakers at the Women in AI Breakfast at VB Transform said.

The sold-out breakfast, sponsored by Capital One, highlighted the importance of bringing in different points of view and expertise in the fast-changing environment of generative AI.

Jessica Gilmartin, chief revenue officer at Calendly, said today that while so much of generative AI is exciting, the technology shouldn’t be the goal at the end of the day.  

“AI is great, but you have to build for humans and work with them. Technology enables change; it cannot be the end result,” Gilmartin said. 

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She added that thinking of AI tools as human-first tools brings people of different backgrounds into the development process that not only ensures applications employees and customers actually use, but also brings new ideas for AI projects.

Gilmartin said that at Calendly, the company encourages teams to include people with different expertise to collaborate. Other speakers echoed the idea that AI still needs a human in the loop, especially if the end product is meant to be used by people anyway. 

The problem with not opening up the development of generative AI to other perspectives is that once the product is available, it becomes difficult to build comfort and trust for a wider set of users. Moderator Noelle Russell, founder and chief AI officer of the AI Leadership Institute, used the example of Alexa, Amazon’s home speaker assistant. Russell said that early in the development of Alexa, both and women were invited to help test it. But it was mainly men who showed up. So, Alexa learned to recognize male voices better than female voices, and now research shows women tend to yell at an Alexa to get the assistant …

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We want to hear from you! Take our quick AI survey and share your insights on the current state of AI, how you’re implementing it, and what you expect to see in the future. Learn More

Building tools with generative AI has never been easier, but developers must also remember to experiment and focus on human end-users, speakers at the Women in AI Breakfast at VB Transform said.

The sold-out breakfast, sponsored by Capital One, highlighted the importance of bringing in different points of view and expertise in the fast-changing environment of generative AI.

Jessica Gilmartin, chief revenue officer at Calendly, said today that while so much of generative AI is exciting, the technology shouldn’t be the goal at the end of the day.  

“AI is great, but you have to build for humans and work with them. Technology enables change; it cannot be the end result,” Gilmartin said. 

Register to access VB Transform On-Demand

In-person passes for VB Transform 2024 are now sold out! Don’t miss out—register now for exclusive on-demand access available after the conference. Learn More

She added that thinking of AI tools as human-first tools brings people of different backgrounds into the development process that not only ensures applications employees and customers actually use, but also brings new ideas for AI projects.

Gilmartin said that at Calendly, the company encourages teams to include people with different expertise to collaborate. Other speakers echoed the idea that AI still needs a human in the loop, especially if the end product is meant to be used by people anyway. 

The problem with not opening up the development of generative AI to other perspectives is that once the product is available, it becomes difficult to build comfort and trust for a wider set of users. Moderator Noelle Russell, founder and chief AI officer of the AI Leadership Institute, used the example of Alexa, Amazon’s home speaker assistant. Russell said that early in the development of Alexa, both and women were invited to help test it. But it was mainly men who showed up. So, Alexa learned to recognize male voices better than female voices, and now research shows women tend to yell at an Alexa to get the assistant …nnDiscussion:nn” ai_name=”RocketNews AI: ” start_sentence=”Can I tell you more about this article?” text_input_placeholder=”Type ‘Yes'”]

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