Onboarding the AI workforce: How digital agents will redefine work itself

by | Sep 29, 2024 | Technology

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AI is rapidly evolving, poised to transform the workplace in ways that were thought of as science fiction only a few years ago. For example, Google recently updated its NotebookLM, an AI-powered research assistant and note-taking tool, with Audio Overview to turn documents into audio discussions. Writing in ArsTechnica, Kyle Orland describes how he used this feature to create a “disarmingly compelling” 12.5-minute podcast-style conversation about a book he had written. The conversation was “between two people who don’t exist.”

This highlights a broader trend of AI evolving to replicate human-like behaviors — a development that will soon reshape how businesses work, and how workers engage with technology.

NotebookLM uses Google’s Gemini gen AI large language model (LLM) and pairs it with its recent AI-generated voice capability. Discussing how well this works, Graham Barlow writes in TechRadar: “[The bots] talk with passion and authority about the subject, sound engaged and interested and riff off one another in such a natural way that it takes your breath away. There are even the little sniffs, slight mispronunciations, slurs and little giggles that all make it sound completely human.”

This is just one of the many ways that the AI revolution is taking shape.

Example of a podcast created by NotebookLM based on an article about Tai Chi from TechRadar reporter Graham Barlow. Source: https://www.youtube.com/watch?v=N5n5hN4PD60

Challenges with AI remain, including hallucinations and inherent biases in training data. As these issues lessen or ideally are resolved, the role of AI will expand from automating simple tasks to reshaping how work is done, how businesses run and how employees interact with technology. 

From AI-driven decision-making to immersive customer experiences increasingly powered by digital humans (synthetic creations that emulate humans in their on-device appearance, mannerisms and voice), the future of work will be more efficient, more creative and perhaps more human-centered than we can currently imagine. Here are some of the changes that are coming.

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