Rafael Henrique | SOPA Images | LightRocket via Getty ImagesSwedish financial technology company Klarna said Tuesday that nearly 9 out of 10 employees in its 5,000-strong workforce are now using generative artificial intelligence tools in their daily work.Klarna, which lets individuals split their purchases into interest-free, monthly installments, said over 87% of its employees are using generative AI tools, including OpenAI’s ChatGPT and its own internal AI assistant.The biggest users of generative AI in the company are those in non-technical groups, such as communications (92.6%), marketing (87.9%) and legal (86.4%), Klarna said.At those rates, Klarna is seeing much higher adoption of generative AI within the company than in the broader corporate world.According to a survey by consultancy firm Deloitte, 61% of people working with a computer use generative AI programs in their day-to-day work — sometimes without their line manager being aware.Klarna has its own internal AI assistant, called Kiki.According to the firm, 85% of all its employees now use Kiki, and the chatbot now responds to an average of 2,000 queries a day.Key uses of generative AIKlarna said a key use of generative AI — namely, OpenAI’s ChatGPT — by its communications teams was in evaluating whether press articles written about the company are positive or negative.Klarna’s lawyers are using ChatGPT Enterprise, the business-grade version of OpenAI’s tech, to create first drafts of common types of contract, cutting the hours it takes to draft up a contract.”You still need to adapt it to make it work for your particular case but instead of an hour you can draft a contract in ten minutes,” Selma Bogren, senior managing legal counsel at Klarna, said in a press statement.AI as a boon to the bottom lineKlarna has been touting AI as a major boon to its bottom line as the company has pushed to steer its narrative away from the heady days of 2020 and 2021.In those years, the environment for technology companies like Klarna was characterized by massive increases in spending on hiring and growing at all costs, thanks to the availability of cheap capital.In 2022, Klarna laid off around 10% of its global workfor …
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[mwai_chat context=”Let’s have a discussion about this article:nnRafael Henrique | SOPA Images | LightRocket via Getty ImagesSwedish financial technology company Klarna said Tuesday that nearly 9 out of 10 employees in its 5,000-strong workforce are now using generative artificial intelligence tools in their daily work.Klarna, which lets individuals split their purchases into interest-free, monthly installments, said over 87% of its employees are using generative AI tools, including OpenAI’s ChatGPT and its own internal AI assistant.The biggest users of generative AI in the company are those in non-technical groups, such as communications (92.6%), marketing (87.9%) and legal (86.4%), Klarna said.At those rates, Klarna is seeing much higher adoption of generative AI within the company than in the broader corporate world.According to a survey by consultancy firm Deloitte, 61% of people working with a computer use generative AI programs in their day-to-day work — sometimes without their line manager being aware.Klarna has its own internal AI assistant, called Kiki.According to the firm, 85% of all its employees now use Kiki, and the chatbot now responds to an average of 2,000 queries a day.Key uses of generative AIKlarna said a key use of generative AI — namely, OpenAI’s ChatGPT — by its communications teams was in evaluating whether press articles written about the company are positive or negative.Klarna’s lawyers are using ChatGPT Enterprise, the business-grade version of OpenAI’s tech, to create first drafts of common types of contract, cutting the hours it takes to draft up a contract.”You still need to adapt it to make it work for your particular case but instead of an hour you can draft a contract in ten minutes,” Selma Bogren, senior managing legal counsel at Klarna, said in a press statement.AI as a boon to the bottom lineKlarna has been touting AI as a major boon to its bottom line as the company has pushed to steer its narrative away from the heady days of 2020 and 2021.In those years, the environment for technology companies like Klarna was characterized by massive increases in spending on hiring and growing at all costs, thanks to the availability of cheap capital.In 2022, Klarna laid off around 10% of its global workfor …nnDiscussion:nn” ai_name=”RocketNews AI: ” start_sentence=”Can I tell you more about this article?” text_input_placeholder=”Type ‘Yes'”]
