Adobe responds to vocal uproar over new Terms of Service language

by | Jun 6, 2024 | Technology

VB Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you can attend here.

Adobe has been one of the leading legacy enterprise software companies to embrace generative AI and make it accessible to users through the likes of its proprietary (and enterprise-safe) Firefly AI image generation model, Generative Fill and other gen AI features in Photoshop, and, just today, an AI Assistant for its customer experience software — plus much more.

But the company has also taken backlash among some of its users and Adobe Stock contributors for this pro-gen AI stance. And lately, as gen AI tech overall faces an increasing number of critics and doubters, Adobe has found itself in hot water over new “Terms of Service” (ToS) language that it is requiring users to agree to before continuing to use its apps.

(The ToS doesn’t actually mention AI, apart from a reference to “machine learning,” which can be used to train gen AI models, but also many other programs, and a clause stating that AI models cannot be trained on Adobe software.)

The language of the Adobe ToS, sent out this week to many customers of Adobe’s Creative Cloud Suite (which counts more than 20 million users globally), states:

VB Transform 2024 Registration is Open

Join enterprise leaders in San Francisco from July 9 to 11 for our flagship AI event. Connect with peers, explore the opportunities and challenges of Generative AI, and learn how to integrate AI applications into your industry. Register Now

Updated Terms of Use

We’ve made some changes to the Adobe General Terms of Use regarding the use of Software and Services, including:

• Clarified that we may access your content through both automated and manual methods, such as for content review (Sections 2.2 and 4.1)

• Modified our right to delete content for inactive accounts (Section 5.3)

• Updated the period to resolve disputes informally from 60 to 30 days (Section 14.1)

By closing this window, you’ll be unable to continue using Adobe apps and services. By clicking “Accept and Continue,” you agree that you have read and accepted the Terms of Use.

The screenshot of the message I received when accessing …

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VB Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you can attend here.

Adobe has been one of the leading legacy enterprise software companies to embrace generative AI and make it accessible to users through the likes of its proprietary (and enterprise-safe) Firefly AI image generation model, Generative Fill and other gen AI features in Photoshop, and, just today, an AI Assistant for its customer experience software — plus much more.

But the company has also taken backlash among some of its users and Adobe Stock contributors for this pro-gen AI stance. And lately, as gen AI tech overall faces an increasing number of critics and doubters, Adobe has found itself in hot water over new “Terms of Service” (ToS) language that it is requiring users to agree to before continuing to use its apps.

(The ToS doesn’t actually mention AI, apart from a reference to “machine learning,” which can be used to train gen AI models, but also many other programs, and a clause stating that AI models cannot be trained on Adobe software.)

The language of the Adobe ToS, sent out this week to many customers of Adobe’s Creative Cloud Suite (which counts more than 20 million users globally), states:

VB Transform 2024 Registration is Open

Join enterprise leaders in San Francisco from July 9 to 11 for our flagship AI event. Connect with peers, explore the opportunities and challenges of Generative AI, and learn how to integrate AI applications into your industry. Register Now

Updated Terms of Use

We’ve made some changes to the Adobe General Terms of Use regarding the use of Software and Services, including:

• Clarified that we may access your content through both automated and manual methods, such as for content review (Sections 2.2 and 4.1)

• Modified our right to delete content for inactive accounts (Section 5.3)

• Updated the period to resolve disputes informally from 60 to 30 days (Section 14.1)

By closing this window, you’ll be unable to continue using Adobe apps and services. By clicking “Accept and Continue,” you agree that you have read and accepted the Terms of Use.

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