Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you can attend here.
Customer service is the cornerstone of many successful businesses across sectors. If you do it right, you can build long-term relationships and brand loyalty.
However, despite the advances in technology over the last decade or so, customer experience (CX) has been declining, with customers finding it hard to reach out and get the assistance they need on time.
Today, Zingly, a California-based startup working to address this imbalance with the power of AI and data, emerged from stealth.
The company also announced it has raised $10 million in seed funding, led by WestWave Capital with participation from Dell Technologies Capital, Scribble Ventures, Formus Capital, and multiple other venture capital firms.
Transform 2024 Registration is Open
Join enterprise leaders in San Francisco from July 9 to 11 for an exclusive AI event. Connect with peers, explore the opportunities and challenges of Generative AI, and learn how to integrate AI applications into your industry. Register Now
While many companies are already helping enterprises leverage AI to assist agents in addressing customer queries, Zingly is taking a different approach by putting end customers at the driver’s seat.
The company has developed an AI-powered collaborative space that saves customers from the hassle of dealing with long wait times on automated interactive voice response (IVR) calls or rigid text-based online chatbots that do not understand the depth of the problem at hand.
It is still in the early stages but is already delivering positive outcomes for its first customers.
How Zingly addresses the CX problem
Today, with hundreds of thousands of brands out there and billions of customers, the problem of customer service has become one of scale.
If you rely on traditional IVR calls (which are getting expensive over time), there aren’t enough agents to address all the callers just in time.
On the other hand, if you’ve built or bought a chatbot to solve for scale, the customer might feel the experience is not personalized to their needs.
Gaurav Passi, who previously worked at companies like Avaya and Amdocs, saw the broken CX issue firsthand and decided to team up with CX, CRM and CCaaS leaders from Five9, Talkdesk and Glia to launch Zingly …
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Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you can attend here.
Customer service is the cornerstone of many successful businesses across sectors. If you do it right, you can build long-term relationships and brand loyalty.
However, despite the advances in technology over the last decade or so, customer experience (CX) has been declining, with customers finding it hard to reach out and get the assistance they need on time.
Today, Zingly, a California-based startup working to address this imbalance with the power of AI and data, emerged from stealth.
The company also announced it has raised $10 million in seed funding, led by WestWave Capital with participation from Dell Technologies Capital, Scribble Ventures, Formus Capital, and multiple other venture capital firms.
Transform 2024 Registration is Open
Join enterprise leaders in San Francisco from July 9 to 11 for an exclusive AI event. Connect with peers, explore the opportunities and challenges of Generative AI, and learn how to integrate AI applications into your industry. Register Now
While many companies are already helping enterprises leverage AI to assist agents in addressing customer queries, Zingly is taking a different approach by putting end customers at the driver’s seat.
The company has developed an AI-powered collaborative space that saves customers from the hassle of dealing with long wait times on automated interactive voice response (IVR) calls or rigid text-based online chatbots that do not understand the depth of the problem at hand.
It is still in the early stages but is already delivering positive outcomes for its first customers.
How Zingly addresses the CX problem
Today, with hundreds of thousands of brands out there and billions of customers, the problem of customer service has become one of scale.
If you rely on traditional IVR calls (which are getting expensive over time), there aren’t enough agents to address all the callers just in time.
On the other hand, if you’ve built or bought a chatbot to solve for scale, the customer might feel the experience is not personalized to their needs.
Gaurav Passi, who previously worked at companies like Avaya and Amdocs, saw the broken CX issue firsthand and decided to team up with CX, CRM and CCaaS leaders from Five9, Talkdesk and Glia to launch Zingly …nnDiscussion:nn” ai_name=”RocketNews AI: ” start_sentence=”Can I tell you more about this article?” text_input_placeholder=”Type ‘Yes'”]